Frequently Asked Questions

Visiting Us? Find answers to most of your questions below…

  • We are located near the center of downtown Columbus, Ohio inside the Commerce Building, Fifth Floor, at the corner of E. Gay Street and Pearl Alley.

    Our address is:
    35 E Gay St
    Columbus, OH 43215

    (A picture of our building is on this page for reference.)

  • No. All of our games are always private. Whether you book 2 or 6 players, the entire escape room game will be just your family & friends playing together.

  • The Magician's Secret is for 2-6 participants, keeping everyone busy and the game more intimate.

    Please give us a call with questions at (614) 802-1935.

  • Quick answer? Bring extra players with you, and we can square up at the door.

    We recommend reserving the number of players you know are coming to play. If you end up having extra players the day of your event, simply bring them with you (as long as the total number does not exceed the recommended amount of participants for the game).

    In example, if you initially reserved the game with 3 players, and have a total of 6 players who want to play, upon your arrival at Magic Escape Rooms, we would collect the balance for the 3 additional participants at the door (cash or credit card accepted).

  • Yes. Children under 8 years of age are not recommended for our games. However, they may still accompany adults (no charge for them to participate) but must be fully supervised.

    Participants 8-11 years of age must also be accompanied by an adult (reduced child price of $16.50).

    Players 12 and older may play without a parent or guardian in the room with them (we recommend the parents/guardians remain in the lobby for 12-14 year old players unless they are playing with older teens or adults). (12 + are regular price)

  • Click on any of the “Book” or "Book Now" buttons, or links, and you will be taken to our reservation page with the schedule of available game times.

    Choose a date, number of participants, and game to view available time slots.

    Then, complete your reservation by clicking the green BOOK button beside the desired game and time slot, enter some information about yourself, and pay by credit card.

    A reservation confirmation will be sent via email.

  • Please arrive 10-15 minutes in advance for check-in unless we reach out to you to come earlier.

    Please DO NOT arrive late. You’ll need to account for the time it takes to park.

    If you are going to be late, please call us at (614) 802-1935 so we can let you know whether, or not, we can still accommodate your reservation, or if we will need to reschedule it. We run a very tight schedule because our games run back-to-back.

  • There are metered streets all around us (Gay, High, and Long Streets). We recommend downloading the ParkCBUS app on Google Play or the Apple app store.

    There are also parking decks and lots on Gay and Long Streets. Learn more about parking before your visit, here: PARKING

  • Yes! There are a lot of nearby restaurants, bars & coffee shops a short walk away. See a list here: FOOD & DRINK

  • The building has elevators, but unfortunately there are still steps to get into the building that could pose a challenge.

    Please call us at (614) 802-1935 with questions.

  • Once our new escape room games are completed and operational, yes, we will be able to run multiple games at the same time to accommodate larger groups.

    We can also schedule special dates and times for private events, either at our location, or at other locations. (We offer a portable escape game, Edison’s Lost Invention, for on-site events of 25+ participants - team building, staff outings, after proms, etc. To schedule, give us a call at (614) 802-1935.

  • Reservation cancellations received with 48 hours notice, or less, of a scheduled event will be rescheduled.

    Cancellations received with over 48 hours advance notice can either be refunded or rescheduled.